L2Escalations
Updated: 23 February 2024

Different SME Required

  • If the same partner is being assigned then reschedule then we’ll reschedule the request to the senior SME.
  • If a customer doesn't like SME and the job is not started then reschedule the request. 
  • If the job is started or ended then we’ll create a new booking if SME visits are exhausted and senior SME.